Case Studies

Real results from healthcare practices that transformed their patient communication with MedicAI

01

The Aesthetic Loft

Luxury Medspa | Miami, FL

Challenge

Missed calls after hours, delayed lead response, and inconsistent follow-ups led to 20–30% lost booking opportunities monthly.

Solution

MedicAI implemented a 24/7 A.I. Receptionist + Text Concierge that handled inbound calls, DMs, and online form leads within seconds.

Results

  • 62% increase in new consult bookings within 45 days
  • Average response time dropped from 4 hours to under 10 seconds
  • Owner reduced front desk staffing by 1.5 FTE, saving $78,000 annually
02

Apex Regenerative Health

Functional Medicine + IV Clinic | Scottsdale, AZ

Challenge

Patients often no-showed or forgot post-IV follow-ups, and human staff couldn't manage 300+ monthly reminders.

Solution

A.I. Email & Text Automations were trained to recognize context (post-treatment vs. new inquiry) and schedule reminders automatically.

Results

  • 40% decrease in missed appointments
  • Rebooking rate improved by 53%
  • Clinic reports saving 25+ staff hours weekly on admin work
03

Precision Surgical Group

Multi-location Surgical Center | Los Angeles, CA

Challenge

Surgeons wanted streamlined pre-op and post-op communication while remaining HIPAA compliant.

Solution

Custom Voice + CRM-integrated A.I. Agent trained to handle pre-op instructions, post-op care reminders, and patient routing between offices.

Results

  • 71% reduction in manual call volume
  • 98% patient satisfaction score in post-op surveys
  • Surgeons report smoother patient flow and higher trust retention

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